Need some help using Check out our FAQ'S


Where can I buy your jewellery from?

We are proud to be stocked in top jewellery retailers across NZ & Australia which includes premium: Jewellery , Department, Fashion, Gift and Online stores. Please visit our stockists page for a full list of all our current stockists. If you do not have a stockist nearby you can shop online here on this site. 

Can I come to your office to view the jewellery? 

Kagi currently does not have a public showroom. We suggest visiting one of our stockists to view the collection in person. 

I am a retailer, how do I go about stocking Kagi?

Kagi is proudly stocked in over 300 premium outlets across Australia and New Zealand. In many territories there may already be an existing Kagi stockist. Please visit our Wholesale page to contact your local Kagi Business Development Manager who can provide you with more information. We welcome you on board!


Can I have my jewellery delivered today?

Shipping to all parts of New Zealand take 1-3 business days through Courierpost. Shipments to Australia take 3-7 days. In both countries, rural addresses may take longer depending on your individual location.

Can I collect my jewellery instead of having it delivered?

Yes, you are welcome to collect your parcel directly from our office, located in St Heliers, Auckland. Please send us an email on for our pick up address.

Do you ship Worldwide?

Yes! We ship worldwide with DHL Express. Please contact us if you can not find your country listed in the shipping rates at the checkout.

What are your shipping costs?

Please refer to the Shipping & Returns tab on any product page for shipping prices.

Can I have get my order delivered to a PO Box?

If you are a New Zealand customer, you are in luck! We can delivery to PO boxes anyhwere in NZ safely with Courierpost. All other counties, we are afraid we can not deliver to a P.O box.

What is your policy for returns?

We are unable to accept refunds because of change of mind and are unable to refund or exchange your order once it is placed. Please see the Shipping & Returns page for more information.

What is your warranty period? 

All Kagi pieces are under warranty for 6 months from the original date of purchase providing proof of purchase can be shown. Please see our warranty page on our website, for more information.

Where can I get my Kagi Jewellery repaired?

Kagi can repair some products in-house. All beaded necklaces and bracelets are able to be re-strung and fixed by us. Please email us on and we will give you a cost and details of where to send your repair to.


Which payment methods do you accept? 

We accept Visa, MasterCard, American Express, Paypal, Google Pay and Apple Pay.

Can I make a purchase over the phone? 

Yes, absolutely! Please ring our head office on 09 575 0116 and one of our friendly customer support team will be there to help you with your order over the phone. 

If an item is SOLD OUT, when will it come back in?

Because many lines are often produced in limited quantities products may sell out. We always suggest getting in early to secure your favourite styles to avoid disappointment. If the product is featured in the sale section and it’s sold out it's unlikely we will restock this item. However we do replenish stock of other products weekly so keep checking back to see if it’s available. Or even better, add it to your Wishlist and we'll let you know straight away so you don't miss out again.

How often do you hold a sale?

As a premium and designer jewellery brand, Kagi rarely goes on sale. Our strategy is to instead offer great value on our RRP everyday prices. However, from time to time we are caught with excess stock or samples so you can expect up to 2 main sales per year. These are most likely to happen in January and July but it's always best to sign up to our Kagi Club to ensure you are kept in the loop as to the next sale opportunity.


Where is Kagi Jewellery made?

Kagi is 100% New Zealand designed with it's gemstones and pearls sourced from all around the world. We then use a team of highly skilled jewellers in around the world to hand-make our high quality product alongside where most of the worlds jewellery and premium brands are made.

Our Kagi design team visits our manufacturing partners around the globe several times a year to ensure that working conditions and ethics are not compromised and that our high quality standards continue to be achieved.