Terms & Conditions
We charge a flat rate of $10 per order for all orders sent within New Zealand. As our product is Jewellery our standard overnight courier agent is unable to offer insurance on these deliveries.
We aim to have all orders with cleared payments received before 10am on business days dispatched the same day. Orders placed after this time will be sent the following working day. Please note that during busy holiday times or when we a running a sale things may take a little longer to get to you. Please contact us at firstname.lastname@example.org if you need your item/s urgently.
We will send you an email with tracking details once your order has been dispatched. Couriers will not deliver to a PO Box address. All addresses must be physical.
INTERNATIONAL SHIPPING / CUSTOMS DUTIES & TAXES
Shipping to Australia costs a standard rate of $20 with NZ Post and will take anywhere from 7 – 14 working days for delivery. For the USA and Europe our preferred carrier is also NZ Post.
The recipient of the parcel is liable to pay any import duties or taxes applicable to their country before the parcel is delivered. The carrier will contact the recipient to pay these and if the parcel isn't claimed it will be returned to Kagi Limited.. Any additional freight charges to resend the parcel will be at the expense of the customer.
GST of 15% has been included on all prices and will be charged on all New Zealand orders. All orders shipped outside of New Zealand do not have GST (tax) added.
The information we collect on this site is only used for its stated purpose. Kagi Jewellery does not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.
All credit card payments are made via Stripe. This means that Kagi Jewellery does not receive or hold your credit card details.
AVAILABILITY & BACKORDERS
From time to time items that are listed as in stock may in fact not be. Many of our Kagi Jewellery pieces feature hand-set pave stones and there is sometimes a delay with getting stones. We sincerely apologise if this situation does occur, and will contact you within 24 hours to offer you an alternative and most similar product, offer a credit, or discuss placing the item on back-order for you.
SALES & DISCOUNTS
No exchanges or refunds available for SALE or LIMITED EDITION items other than for changing bracelet sizes (dependent on availability). Please see REFUNDS AND EXCHANGES (below) for more details.
From time to time, Kagi Jewellery may make special promotional offers including but not limited to price discounts, volume discounts, shipping discounts, etc. These offers are made purely at the discretion of Kagi Jewellery and can be withdrawn at any time. The nature of these offers, the timing of these offers and the terms associated with these offers are also purely at the discretion of Kagi Jewellery. No discount will be applied retroactively. Unfortunately that sometimes means that a customer may pay more for an item if they purchase before an offer is publicised or after an offer ends. Please do not request special treatment in this case.
Existing discount codes and vouchers are not valid during certain annual Sales. These can be used after the sale has finished only but not in conjunction with other offers.
REFUNDS AND EXCHANGES
No exchanges or refunds available for SALE or LIMITED EDITION items other than for changing bracelet sizes (dependent on availability). Please see SALES & DISCOUNTS (above) for more detail. No refunds for earrings due to hygiene.
No change of mind refunds, please make your selection carefully.
We are happy to exchange your necklace purchase for a different size or bracelet purchase for a different size on the basis that the difference in price is made. Please email email@example.com to request a one time only size change only, thereafter a further shipping charge will be required to send your exchange.
Kagi Jewellery accepts returns for products purchased on the Kagi Jewellery website within NZ (not internationally) only. If you purchased Kagi Jewellery at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their store policies.
Each stone is individual so there may be some slight variations in colour and size. These semi-precious gemstones aren’t as hard as precious gemstones like diamonds. Therefore they may have some subtle inclusions, lines, marks or chips. The design aesthetic of Kagi Jewellery is less polished and more ‘organic’.
Most stones are imperfect and that's ok so it’s important when you purchase your jewellery that you are aware of this. In all cases, we attempt to use the best quality stones available.
You must inform us of your intention to return an item within 7 days of the delivery date by emailing firstname.lastname@example.org. Please return your item using a track and trace courier.
Items must be in an unworn condition and with the original packaging. International purchases require the cost of return postage to be covered by the customer, not Kagi Jewellery. Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
We do not offer refunds on any courier services as we incur the cost with every parcel sent.
We will repair any manufacturing fault (broken clasp or wire breakage) at no cost within 6 months of purchase. Proof of purchase is required. Please return your item using a track and trace courier.
Manufacturing faults do not include: Chipped, cracked or broken gemstones, broken chains; general wear and tear including bangles or rings that have bent out of shape, opening and closing mechanisms that have snapped off or oxidised, or plating that has worn off.
As with all gold and rhodium plating, over time it will rub and wear off. This is because it’s bonded onto the base metal and is a very thin coating. If you take good care of the jewellery it will last a long time, but understandably it will rub with constant contact and may lose its colour. We recommend gold plated statement necklaces and statement bracelets are only worn on occasion rather than everyday to retain their colour.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.
The information we collect on this site is only used for its stated purpose. Kagi Jewellery do not sell, distribute or share any of your personal information to third parties. We retain your contact details for our own purposes only and we do not sell or share this information with any 3rd parties.
While every attempt is made to provide accurate and up-to-date information on this website, we do not accept liability for any inaccuracies, errors or omissions. Colours and sizes may vary slightly from those shown on the website due to the limitations of internet technology.
The website is updated regularly but where goods are temporarily or permanently out of stock we will contact you to arrange a replacement or a credit.
We collect information about how people are using our website in order to further improve our website.
By using this website you are agreeing to the above terms.