Where can I buy your jewellery from?
We are proud to be stocked in top jewellery retailers across NZ & Australia which includes premium Jewellery, Department, Fashion, Gift stores, as well as our online store. Please visit our stockists page for a full list of all our current stockists. If you do not have a stockist nearby you can shop online here on this site.
Can I come to your office to view the jewellery?
Kagi currently does not have a public showroom. We suggest visiting one of our stockists to view the collection in person.
I am a retailer, how do I go about stocking Kagi?
Kagi is proudly stocked in over 300 premium outlets across Australia and New Zealand. In many territories there may already be an existing Kagi stockist. Please email firstname.lastname@example.org for more information. We welcome you on board!
SHIPPING & RETURNS
Can I have my jewellery delivered today?
Shipping within New Zealand with NZ Courier Post usually takes 1-3 business days, however over peak periods there may be delays due to high freight volumes. Shipments to Australia usually take 7-14 business days and possibly longer at busy times, so we ask you to plan ahead for gift giving. Thank you for your patience. In both countries, rural addresses may take longer depending on your individual location.
Do you ship Worldwide?
Yes! We ship worldwide with DHL Express. Please contact us if you cannot find your country listed in the shipping rates at the checkout.
What are your shipping costs?
Please refer to the Terms & Conditions tab on any product page for shipping prices.
Can I have get my order delivered to a PO Box?
If you are a New Zealand customer, you are in luck! NZ Post delivers to PO boxes in NZ. All other countries, sorry we are unable to deliver to a PO Box.
What is your policy for returns?
See our Terms & Conditions page.
What is your warranty period?
All Kagi pieces are under warranty for 6 months from the original date of purchase providing proof of purchase can be shown. Please see our warranty page on our website, www.kagi.co.nz for more information.
Where can I get my Kagi Jewellery repaired?
Kagi can repair some products in-house. Beaded necklaces and bracelets are able to be re-strung. Sorry, wte are not able to replace missing stones as we do not carry stocks. If you have a question about a repair, please email email@example.com and we will quote our repair cost and provide details of where to send your repair to.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Paypal, Google Pay and Apple Pay, Layby and Zip-pay.
If an item is SOLD OUT, when will it come back in?
Because many lines are often produced in limited quantities products may sell out. We always suggest getting in early to secure your favourite styles to avoid disappointment. If the product is featured in the sale section and it’s sold out it's unlikely we will restock this item. However we do replenish stock of other products weekly so keep checking back to see if it’s available. Or even better, add it to your Wishlist and we'll let you know straight away so you don't miss out again.
How often do you hold a sale?
As a premium jewellery brand, Kagi rarely goes on sale. Our strategy is to instead offer great value on our RRP everyday prices. However, from time to time we are caught with excess stock or samples so you can expect up to 2 main sales per year. These are most likely to happen in January and July but it's always best to sign up to our Kagi Club to ensure you are kept in the loop as to the next sale opportunity.
Where is Kagi Jewellery made?
Kagi Jewellery is 100% New Zealand designed with it's semi-precious gemstones and freshwater pearls sourced from all around the world. We then use a team of highly skilled jewellers in around the world to hand-make our high quality product alongside where most of the worlds jewellery and premium brands are made.
Our Kagi Jewellery design team visits our manufacturing partners around the globe several times a year to ensure that working conditions and ethics are not compromised and that our high quality standards continue to be achieved.