All items purchased come with a 6 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects only. We offer a repair or replacement only where the item is deemed by our jewellers to be faulty.
The warranty does not cover accidental breakage and general wear and tear which includes scratching, tarnishing or fading.
Please refer to our How to Care for Kagi Jewellery section for jewellery care tips.
In the event your item is faulty, please contact us at firstname.lastname@example.org and include your name, order number, photo and description of the damaged goods.
If the item is deemed faulty, we will offer a store credit, or replace the item or repair it where possible. Repairs can take between 4-6 weeks.
Repairs requested after the 6 month warranty period will incur repair fees and postage fees of $10. Repairs required after this date are considered a result of general wear and tear.